Learn more about our highly effective credentialing team.

With more than 385+ years of industry experience

5ACVO is a  highly effective credentialing team.

Over 63% of our team members

have 10+ years of industry experience.

Our highly effective credentialing team is led by founders with heart and intelligence.

About Us: Joe Spann and Brad Bond 5ACVO

5ACVO, a distinguished member of Fifth Avenue Healthcare Services, was co-founded by Joe Spann and Brad Bond. Both Joe and Brad bring over 50 years of combined expertise in the healthcare industry, underpinning their reputations as pioneers in developing cutting-edge technology and assembling top-tier healthcare teams. Central to their vision is the formation of a highly effective credentialing team at 5ACVO, which stands as a testament to their dedication and expertise.

Under their leadership, 5ACVO has evolved into a beacon of excellence, serving thousands of providers, medical staff, facilities, hospitals, and physician practices nationwide. This achievement reflects not only their professional acumen but also their personal resilience and adaptive leadership skills honed through their family experiences. Brad, a father to quadruplets, and Joe, a father of three daughters and a son, have mastered the art of navigating complex, dynamic environments, a skill that they seamlessly translate into their professional ethos.

Joe and Brad’s approach is a unique blend of embracing technological innovation while maintaining a steadfast commitment to consistency, efficiency, and excellence. This balanced perspective has been instrumental in scaling 5ACVO’s operations and impact.

As part of Fifth Avenue Healthcare Services, 5ACVO synergizes with sister companies Primoris Credentialing Network and Fifth Avenue Agency, offering a comprehensive suite of services that set new standards in the healthcare sector. We are immensely proud to have such a seasoned and accomplished team at the helm, continuously driving us towards new horizons of success and innovation.

2003

year founded

6,782+

providers served

385+

years of industry experience

63%

of employees with 10+ years of industry experience

Meet our highly effective credentialing team

The advantages of partnering with a CVO (Credentials Verification Organization) such as 5ACVO for credentialing and primary source verification (PSV) are numerous and significant.

At the core of our services is our exceptionally skilled credentialing team. This team is not only highly experienced, with many members boasting decades of industry involvement, but also notably credentialed. We are thankful that our professionals hold certifications such as CPCS (Certified Provider Credentialing Specialist) and CPMSM (Certified Professional Medical Services Management), underscoring their expertise in this complex field.

We invite you to learn more about some of our outstanding team members and their contributions to the field of credentialing, or checkout our credentialing blog with input from our team for the latest credentialing trends and topics. The dedication and proficiency of our team are pivotal in ensuring the highest standards of service and reliability for our clients.

Joe Spann 5ACVO

Joe Spann, CEO

Joe Spann, CEO

With over 20 years of healthcare industry experience, he’s raising three daughters and a son, and is married to his college sweetheart. He is also a Co-Founder of the Fifth Avenue companies.
More about Joe here
Brad Bond 5ACVO

Brad Bond, COO

Brad Bond, COO

With over 25 years of healthcare industry experience, he’s also raising quadruplets—three boys and a girl! Additionally, he is the Co-Founder of the Midwest's largest IPA.
More about Brad here
Guy Feist 5ACVO

Guy Feist, CGO

Guy Feist, CGO

With over 25 years of experience in the healthcare industry, he is the Co-Founder of Fifth Avenue Healthcare, Fifth Avenue Agency, and Primoris. He has a deep love for family and enjoys fly fishing in the mountains.
More About Guy
Ashley Blackburn Fifth Avenue Healthcare Services 5ACVO

Ashley Blackburn, Manager

Ashley Blackburn, CVO Manager

With over 25 years of healthcare experience, she was raised in Rochester, NY. Fun fact—she was once Brad Bond’s (Fifth Avenue’s COO) boss at Charlie Mitchell's restaurant!
5ACVO Geri Faas

Geri Fass, Team Lead

Geri Faas, Credentialing Team Lead

Geri brings over 20 years of experience in the healthcare industry. She’s an OKC Thunder superfan, a devoted fan of the movie Jaws, and still loves spending time at the beach!
Donna Gayados and Amy Haney 5ACVO

Donna Gaydos

Donna Gaydos, CPCS, Data Integrity Specialist

Donna brings over 20 years of experience and has been part of Fifth Avenue since the beginning. She is blessed with two children and five grandchildren.
More about Donna
Pam Perotta 5ACVO

Pam Perrotta

Pam Perrotta, Credentialing Specialist

With nearly 20 years of credentialing experience with our team, and almost 35 years of industry experience, Pam brings a tremendous amound of experience and exptertise to the team and is truly a joy to be around.
Kat Prather Fifth Avenue Healthcare Services 5ACVO

Kat Prather, CPCS

Kat Prather, CPCS, Credentialing Specialist

With years of diverse healthcare experience, Kat joins us after serving as the Credentialing Manager at McBride Ortho. We’re thrilled to have her as part of our team!
Kimberly Roberts Fifth Avenue Healthcare Services 5ACVO

Kim Roberts

Kimberly Roberts, Credentialing Specialist

With over a decade of healthcare experience, Kimberly brings diverse expertise and valuable insights to the team. Both our team and clients agree—she’s truly a joy to be around!
Becca Hoffer at Fifth Avenue Healthcare Services 5ACVO

Becca Hofer

Becca Hofer, Credentialing Specialist

Beca brings a wealth of experience from both the credentialing and business worlds. Along with managing her ever-growing family, she’s an absolute joy to be around!
Smarter Credentialing Means Less Work and More Control

Anastasia Rachkovski

Anastasia Rachovski, Credentialing Specialist

Anastasia joins the Fifth Avenue family from Seattle, WA, bringing over 15 years of customer service experience. She has provided support nationwide, working closely with customers and major financial institutions.
Karla Thacker Fifth Avenue Healthcare Services

Karla Thacker

Karla Thacker, Credentialing Specialist

Karla joins Fifth Avenue from Urologic Specialists of Oklahoma, where she served as a Credentialing Coordinator. We’re thrilled to have her on the team!
Taylor Neubauer at Fifth Avenue Healthcare Services 5ACVO

Taylor Neubauer

Taylor Neubauer, Credentialing Specialist

Taylor brings with her experience from a competitive credentialing company. She is a joy to work with, always ready to learn and jumps right in to help a team member or client!
Smarter Credentialing Means Less Cost and More Resources

Zanetta Maurer

Zanetta Maurer, Credentialing Specialist

Zanetta is a fantastic addition to our team, bringing a wealth of diversity and experience. Her eagerness to learn and expand her skillset makes her a tremendous asset in the credentialing field!
Mary Braly at Fifth Avenue Healthcare Services and 5ACVO

Mary Braly

Mary Braly, Credentialing Specialist

Mary has over 15 years of experience in the healthcare industry and previously spent nine years as a school teacher. She loves spending time with her grandsons!
Iva Gilliam 5ACVO

Iva Gillam

Iva Gilliam, Finance Administrator

With over 20 years of experience in the healthcare credentialing industry, Iva is a seasoned professional. Outside of work, she serves as the Worship Pastor at her church and enjoys participating in monthly grocery giveaways. She cherishes life with her 12 children and 15 grandchildren!
Curt Matlach 5ACVO.com FifthAvenueHealthcareServices.com

Curt Matlach, CMO

Curt Matlach, CMO

Curt brings over 25 years of marketing experience, spanning from startups to well-established Fortune 500 companies. His expertise covers a wide range of industries, including HR, PEO, finance, and healthcare.
More about Curt here
Jim Feist Chairman Fifth Avenue Healthcare Services 5ACVO

Jim Feist, Chairman

Jim Feist, Chairman

With more than 25 years of healthcare industry experience, his journey began in 1993 when he, along with Guy, started an MPLI agency. He later joined forces with Joe and Brad in 2003.
More about Jim here

Here is a visual storyboard of our highly effective credentialing team at 5ACVO, credentialing since 2003.

everyday life at 5ACVO

For an in-depth exploration of the credentialing industry, including the latest updates from payers, our award-winning credentialing blog is an invaluable resource. It covers a wide array of topics such as Medicare, Medicaid, medical malpractice, and Medical Professional Liability Insurance (MPLI) and CAQH.

You will also find insightful articles addressing specific challenges, such as those faced by rural providers in credentialing, or explaining key concepts like Credentialing Independent Physician Associations (IPA)Additionally, our blog provides updates on provider enrollment and valuable information about our team and our response to COVID-19. With detailed discussions on accreditation standards set by renowned bodies like NCQA, AAAHC, The Joint Commission, and URAC, the blog serves as a comprehensive guide filled with essential information.

Recognizing the myriad benefits of outsourcing credentialing, we at 5ACVO are committed to offering expert assistance to streamline and enhance this critical process for healthcare providers.

Join 1000s of Providers

Join a growing network of providers, including doctors, surgeons, medical practices, rural hospitals, and large medical groups from across the country, by choosing us for your credentialing and primary source verification (PSV) requirements. Our services cater to a diverse range of healthcare professionals and institutions, ensuring a streamlined and efficient credentialing process tailored to your specific needs.